Privacy Statement

Privacy Statement

Njoy Life Support Services Pty Ltd (ABN 84 681 914 929) is committed to protecting your personal information and handling it responsibly under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What information we collect:

We may collect personal information including your name, contact details, and any other information you provide when contacting us or using our services. For clients, this may also include health information and other sensitive information necessary to deliver appropriate support.

Why we collect it:

We collect your information to:

• Respond to your enquiries

• Provide and coordinate supports and services

• Meet our obligations as a registered NDIS provider

• Comply with legal and regulatory requirements

Who we may share it with:

Your information may be disclosed to:

• Our staff and authorised service providers (such as IT and administrative support)

• Government and regulatory bodies including the NDIA, NDIS Commission, and the Office of the Australian Information Commissioner

• Other parties where required or authorised by law

We will not share your information for any other purpose without your consent.

How we keep it secure:

Your information is stored securely in electronic systems and, where applicable, physical files. We apply appropriate technical and organisational safeguards to protect against unauthorised access, loss, or misuse.

Your rights

You have the right to:

• Access the personal information we hold about you

• Request corrections if it is inaccurate or incomplete

• Make a complaint if you have concerns about how your information has been handled

Contact us

To access or correct your information, or to make a privacy complaint, please contact us at:

Email: admin@njoylife.com.au

Phone: 0402 693 556

Complaints will be handled in accordance with our Feedback and Complaints process. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you remain unsatisfied with our response.

Last reviewed: February 2025